The Sales Associate plays a key role in driving revenue through bottle sales, wine club memberships, and exceptional guest interactions. The ideal candidate is enthusiastic, goal-oriented, and confident in converting tastings into lasting customer relationships. This position is perfect for someone who thrives in a fast-paced environment, enjoys engaging with people, and is motivated by achieving (and exceeding) sales goals.

This position requires excellent communication skills with management, customers, and other associates as well as the ability to converse easily with many people from diverse backgrounds. Sales Associates are also responsible for assisting with special events held both onsite and offsite and includes weekends and some holidays.  We are looking for a go getter to help us grow the Schram brand and be a consistent personality to our guests.  This is not just a bartender position.  While we do ask that all staff have a good knowledge of both wine and beer, we will staff employees to serve where their knowledge and passion is strongest when possible (wine vs. beer).  As a growing and multi-faceted business, associates may have opportunities to expand their role or gain experience in other areas of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and serve guests to include wine/beer tasting and educate in a manner consistent with the Schram Vineyards brand

• Learn our story and sell our wines and beer with enthusiasm maintaining a relaxed environment

• Promote and sign up Schram Club memberships

• Maintain a clean and tidy bar area

• Restocking of wine, changing of kegs

• Meet wine bottle and membership sales goals

• Participate in special club events

• Follow opening and closing procedures to maximize efficiency

• General housekeeping including, but not limited to, sweeping, dish washing, window cleaning. Availability to work week hours and weekends

• Communicate with guests, co-workers, and business associates in a courteous and professional manner. Must be people and hospitality oriented

• Inventory Control

• Perform other duties as required

• Maintain positive customer service and team player attitude

EDUCATION AND EXPERIENCE

• High school diploma or equivalent

• 2+ years' experience in customer service

• 2+ years' experience in wine industry or hospitality a plus

• 2+ years’ experience in sales a plus

REQUIREMENTS

• TECHNICAL -- Basic working knowledge of spreadsheets and word processors to access information needed

• Ability to use or learn POS and inventory management system in prescribed style and format

• GENERAL -- Comprehension of basic mathematics to complete customer transactions.

• Must be at least 21 years of age

• Must have a basic understanding of wine and craft beer
   

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear. Frequently required to stand, walk, use hands and fingers to handle or feel objects and/or keyboard. Required to reach with hands and arms; climb or balance; stoop, kneel, or crouch. Must be able to lift and/or move up to 50 lbs. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. This job requires use of the computer, phone and email.  

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities or activities may change at any time with or without notice.

Job Type: Part-time, 6-20 hours a week in the tasting room - Hourly plus Tips and some sales incentives