Roles and Responsibilities

​This role is a Private Event Specialist for Schram Enterprises.  Schram Enterprises consists of three locations including Schram Vineyards in Waconia, Schram Haus Brewery in Chaska, and AxeBridge Wine Co in Minneapolis.  The Events Coordinator will be responsible for all customer relations in the process of booking private events at all three of Schram Enterprises locations and coordinating or delegating day of event processes. ​

• Responsible for all client communications with event inquiries and bookings to include email, phone and in-person

• Book private events from 10 to 350 people

• Cross-sell our three locations private event spaces

• Up-sell add-on wine experiences and help coordinate details with other managers and tasting associates

• Conduct tours with potential customers and sell spaces and/or coordinate tours with other on-site representatives

• Create BEOs for private events

• Work closely with GMS and leads at all three locations to ensure all event set-up, day of coordination is done to completion and event success when not able to be on-site

• Manage schedule to be on-site at one location for private events or delegate role to another on-site rep

• Coordinate with in-house chefs and caterers on catering need for events

• Ensure all invoices are sent and paid in a timely manner

• Ensure contracts are sent out and signed

• Work with day of staff to ensure event set-up and tear down done to completion

• Work closely with GMs, Event Manager, and Chefs on event needs with regards to food, staffing needs and other public events happening at locations

• Work closely with marketing team to ensure we are marketing spaces in creative ways to help bring in business

• Work with vendors needed for private events and maintain relationships

• Coordinate AV needs, tents, or other event needs

• Provide feedback to team on space needs, table and seating, lighting, etc. to help maintain spaces. 

• Provide feedback on ways to improve events, pricing spaces, etc. 

• Do market research of other venues to ensure we are competitive in our offerings and pricing

Be willing to seek out business in creative ways during slower months by working with marketing team, making calls, or finding ways to utilize space
 

Skills

• Strong oral and written communication skills

• Be a friendly but assertive communicator

• Ability to reply quickly and efficiently to customers and private event requests (within 24 hours)

• Must be highly organized

• Ability to communicate cross-functionally with other team members effectively

• Demonstrate excellent customer service

• Attention to detail and ability to multitask

• Ability to jump in and troubleshoot or solve issues that come up.  Be a creative thinker! 

• Disciplined to be able to work from home and balance time with on-site needs. 

• Outgoing and inviting personality

• Strong time management skills 

• Ability to flex schedule to accommodate back office and on-site presence 

• Ability to maintain a pleasant disposition even when working with difficult or high-maintenance customers

• Maintain a polished and professional appearance

• Represent the Schram brand and live out our core values
   

Qualifications and Education Requirements

• US Work Authorization

• High School Diploma

• College diploma or relevant work experience

• Must be 21+ years of age

• Wine and food knowledge

• 3-5 years events and/or service experience

• Ability to lift 50 lbs

• Available to work some weekday hours balanced with some weeknights and weekends

• Reliable transportation

Preferred Skillsls

• Google Docs, Spreadsheets

• Event Management software

• Social Media skills and knowledge

• Canva

• Knowledge of Square, Tock, and other booking and POS software